1. Service provider
LOKADR services are provided by Krystian Michalski under the name LOKADR as an unregistered activity under Polish law, address: ul. Zdziarska 14, 03-044 Warsaw, Poland, e-mail: lokadr@gmail.com.
2. Scope of services
LOKADR offers, in particular, a free property-listing presentation audit, improvements to listing elements, work on photos and copy, video materials, websites, social media, optional advertising activities and website care, according to the current website description or individual arrangements.
Services are normally delivered remotely using materials supplied by the client. An on-site photo shoot or visit is not part of the standard scope unless expressly agreed otherwise.
3. Free audit
The free audit reviews the existing presentation of a listing and identifies possible areas for improvement. It does not require the client to purchase a paid service and does not automatically include finished copy, photo retouching, video, a website design or implementation of recommendations unless expressly stated otherwise.
4. Orders and contract formation
Submitting a form or message does not automatically create a paid contract. After contact, LOKADR presents or agrees the scope, price, timing and any deposit. A contract for a paid service is concluded once the client accepts those terms in the agreed form, for example by e-mail or message.
Prices shown on the website, including prices marked “from”, are informational. The final price depends on the agreed scope and is confirmed before paid work begins.
5. Payments
Payment may be made by bank transfer or BLIK. For some orders, LOKADR may require a deposit if this is agreed before work begins. The payment deadline and any split payment are confirmed with the order.
At the client's request, a sales document is issued in accordance with applicable law.
6. Client obligations and materials
The client should provide the materials and information needed to perform the service and cooperate as reasonably required. The client is responsible for the accuracy of information supplied about the property and the listing.
By providing photos, videos, logos, texts, reviews or other materials, the client confirms that they may lawfully use them and provide them to LOKADR for the order. Materials infringing third-party rights should not be submitted.
7. Timing and revisions
Delivery dates are agreed individually and may depend on the completeness of materials, approval speed and scope. Delays in materials or decisions by the client may move the delivery date accordingly.
The number of revision rounds follows the selected package or individual agreement. A change to an approved direction, new scope or additional revisions may be charged separately after the price is agreed in advance.
8. Websites and third-party services
For website projects, domains, hosting, paid plugins, booking engines, reservation systems and other third-party services are charged separately where required unless agreed otherwise.
LOKADR is not responsible for outages, policy changes or operation of external services such as Airbnb, Booking, domain or hosting providers, payment services or social platforms where these matters are outside LOKADR's control.
9. No guarantee of business results
LOKADR undertakes to perform the agreed scope with due care but does not guarantee a specific number of bookings, sales growth, search ranking or campaign performance. Business results also depend on factors outside LOKADR's control, including price, location, season, availability, competition, ad budget and platform rules.
10. Rights to deliverables
The client retains rights to materials supplied by the client. Rights to materials created by LOKADR may be specified in individual arrangements.
Unless agreed otherwise, after full payment the client receives a non-exclusive, worldwide licence to use materials created for the client to promote the client's own property or business online and in marketing materials. This does not include the right to resell the designs themselves as a product or transfer rights to third-party elements governed by separate licences.
11. Complaints
If a client believes a service was not performed in accordance with the agreed scope, a complaint may be sent to lokadr@gmail.com. It is helpful to identify the service, describe the issue and state the expected resolution.
Complaints are handled without undue delay, taking into account mandatory legal deadlines. These Terms do not limit statutory consumer rights.
12. Consumers and withdrawal
A consumer who concludes a distance contract generally has the right to withdraw without giving a reason within 14 days from the date the contract is concluded. To exercise this right, it is sufficient to send a clear statement to lokadr@gmail.com before the deadline.
If a consumer expressly asks for the service to begin before the 14-day period expires and then withdraws before full performance, the consumer may be required to pay proportionally for the part performed up to the time of withdrawal, as provided by applicable law.
If the service is fully performed before the withdrawal period ends with the consumer's prior express consent and acknowledgement that the right of withdrawal will be lost after full performance, the right may expire in accordance with Polish consumer law.
13. Recurring services
For recurring services such as Social Media or Website Care, the cooperation period, payment date, scope for each period and termination rules are confirmed before the service starts. If individual arrangements differ from the website description, the agreed order terms prevail to the extent permitted by law.
14. Personal data
Personal data processing is described in the Privacy Policy. Information about cookies is provided in the Cookie Policy.
15. Final provisions
Polish law applies to contracts, subject to any mandatory consumer protections arising under applicable law. Matters not regulated by these Terms are governed by the relevant legal provisions.
LOKADR may update these Terms for valid reasons, such as changes to services, website operation or law. Updates do not remove acquired rights or change already concluded contracts without a lawful basis or separate agreement.